I have been returning to Omnivision in Hamden for years, and now bring my daughter also. Dr Hochberg is always 100% friendly, professional, knowledgeable, and explains everything so clearly. The staff is also completely friendly, competent, professional. They make dealing with insurance and lens discounts a breeze. The office runs on time, always, and has a very efficient routine. I never even wait for the doctor more than a minute after I'm brought to the exam room. The shop is pristine and beautiful. And Nina, the optician, is the absolute best. She is super friendly and also respectful of different people wanting different things. She is super good at picking up on your taste and helping you find frames that you like and that look good on you. She'll tell you her opinion in the most tactful way, if you ask her for that assistance, and she has a terrific eye, no matter what your style. She never pressures to buy more expensive things, and is happy with you if you get a good deal. Last time I went, she stayed to help me during her lunch break, and she was so gracious I didn't even realize it until I noticed that everyone else was gone. In a nutshell, Omnivision in Hamden is stellar at customer service, and they always make you feel like the most valued customer they have. I rarely write reviews, but this business deserves the time it takes to write all this out (on my phone!).
- Johanna K. New Haven CT